Get More Reviews by Asking at the Right Moment via WhatsApp
Automatically request reviews from customers 24-48 hours after delivery via WhatsApp. Boost your review volume and star rating with perfect timing.
How it works step-by-step
Delivery is confirmed; Replyot starts a 24-48 hour timer for the review request
Bot sends a friendly WhatsApp message asking about the customer's experience
If positive (4-5 stars), bot sends a Google or Trustpilot review link
If negative (1-3 stars), bot escalates to a support agent to resolve the issue
Key business advantages
Review volume increases significantly when asked at the right moment
Unhappy customers are caught before they post negative public reviews
WhatsApp review requests have higher response rates than email
Star ratings improve by filtering dissatisfied customers to private support
Questions about Collect Reviews via WhatsApp After Purchase
- When is the best time to send a review request via WhatsApp?
- 24-48 hours after confirmed delivery is optimal — the customer has used the product but the positive unboxing experience is still fresh.
- Can I send negative review respondents to a support flow instead of a public review?
- Yes. Replyot can be configured to route 1-3 star responses to a support conversation, preventing unhappy customers from going directly to public review platforms.
- What review platforms can I collect reviews for?
- You can configure links to Google Business Profile, Trustpilot, Facebook, Yelp, Amazon, or any other review platform by including the appropriate review URL in your configuration.
Related use cases
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