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Privacy Policy

Replyot
Effective Date: April 21, 2026

1. Introduction

Replyot ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, AI chat widget, and communication automation platform.

This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.

2. Company Information

Company Name: Replyot
Address: Mirpur-10, Dhaka, Bangladesh
Email: support@replyot.com
Phone: +880 1945657585

3. Information We Collect

3.1 Personal Data

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing and payment details
  • Business information (if applicable)

3.2 Usage Data

We automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring URLs

3.3 Communication Data

When using our chat widget or integrations:

  • Messages sent and received
  • Customer interaction data
  • Uploaded files or attachments

3.4 Cookies and Tracking

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze traffic and behavior
  • Enable core functionality

4. How We Use Your Information

We use your data to:

  • Provide and maintain our services
  • Process transactions and orders
  • Automate and improve communication responses
  • Provide customer support
  • Send updates, notifications, and marketing (with consent)
  • Ensure security and prevent fraud
  • Comply with legal obligations

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

  • Consent – when you explicitly agree
  • Contractual necessity – to provide services
  • Legal obligation – to comply with laws
  • Legitimate interests – improving services and security

6. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • Service providers (hosting, analytics, payment processors)
  • Communication platforms (e.g., WhatsApp, Facebook, Telegram APIs)
  • Legal authorities when required

All third parties are required to handle your data securely and lawfully.

7. International Data Transfers

Your data may be processed outside your country. When transferring data internationally, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Secure infrastructure and encryption

8. Data Retention

We retain your data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements

After that, data is securely deleted or anonymized.

9. Your Data Protection Rights

Depending on your location, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion ("Right to be Forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at support@replyot.com.

10. Security Measures

We implement industry-standard security measures, including:

  • Encryption (SSL/TLS)
  • Secure servers and infrastructure
  • Access control and authentication
  • Regular security monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

11. Cookies Policy

We use cookies to:

  • Maintain sessions
  • Analyze traffic
  • Improve functionality

You can control cookies through your browser settings.

12. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices.

13. Children's Privacy

Our services are not intended for individuals under the age of 13 (or applicable age in your jurisdiction). We do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
Replyot
Mirpur-10, Dhaka, Bangladesh
Email: support@replyot.com
Phone: +880 1945657585

16. Compliance Statement

Replyot is committed to maintaining compliance with applicable data protection laws, including GDPR principles of:

  • Lawfulness, fairness, and transparency
  • Purpose limitation
  • Data minimization
  • Accuracy
  • Storage limitation
  • Integrity and confidentiality