What is Webhook Chatbot?
A chatbot that receives real-time message events from messaging platforms via HTTP webhook notifications and processes them programmatically.
Detailed Explanation
A webhook chatbot listens for incoming message events sent by platforms like WhatsApp, Instagram, or Telegram to a registered HTTPS endpoint. When a customer sends a message, the platform posts the event payload to the webhook URL in real time. The chatbot server processes the payload, generates a response, and calls the platform's send message API. This architecture enables chatbots to be built in any programming language and hosted on any server, giving businesses complete control over the logic, data storage, and integrations.
FAQs about Webhook Chatbot
- Do I need a public HTTPS server to use a webhook chatbot?
- Yes. Webhook endpoints must be publicly accessible over HTTPS, as messaging platforms send event notifications over the internet to your server.
- How does webhook security work for chatbots?
- Platforms like Meta sign webhook payloads with HMAC-SHA256 using your app secret, allowing you to verify that incoming requests are genuinely from the platform and not spoofed.
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